Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 1. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I was sent the pack as. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. (I did this video to help/guide new engineer as I did not find any for my self when I started. Got my virgin media self install kit but I don't have a virgin socket. The wall box may be branded with the logos of an old cable TV company (not VM). VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. One branch goes to the modem and the other to the V6 box. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You should be able to do it on a call to CS. The cables won’t attach to the wall socket which looks mangled. When you 'page' the handsets, all of the cordless handsets should ring. Solved No Virgin Media Wall Socket At Installation Community 4832746. • Connect the end of the 1. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. I received a box to quick start with VM but there is no wall socket in my flat. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. 12-10-2022 18:51 - edited 12-10-2022 18:59. I was told when purchasing the broadband package that fibre was available here. £ 9. your Virgin Media phone, or 0345 454 1111 from another network. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Just joined. So I’ve tried inserting it to the socket below it instead but it’s not working. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. The other is marked TV, & this is used for TV & Broadband. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Please help. Options. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Home Phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My QuickStart for Hub 3 arrived. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The multimedia socket has a coax options as does the virgin media socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. A photo would be helpful if possible. Hello VLNeedham. Is it necessary to plug the cable to socket for having wifi, if so what can I. on 01-12-2022 11:22. Stream from Virgin Media. There are two options for to your TV. No idea what that entails/ how long and how. 08K; 2. Please support me in this regard. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Excludes broadband faults and broadband network outages. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. We would like to show you a description here but the site won’t allow us. Simply push the cable head over the screw head. Router Plugin Port. That would indicate the base station and the handsets are in communication with each other. The cable could be hidden within, or behind, furniture. 19 minutes ago. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. - 5156068. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Can anyone - 5437858. Its a flat £25 charge to move the connection points and rebalance power levels. Cihank617. They may be helpful if you are having trouble connecting to the. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Sometimes there is no VM wall box, just a trailing cable. VM BB TV Landline. Virgin Mobile. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Virgin Media service comes through this cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Check all cables are tightly connected between the back of the box and your TV. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. All the cabling is the property of Virgin Media and must not be touched. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tuning in. Get the Hub ready by connecting the wires. Then connect this to the right side port of your Virgin Media wall outlet. From there it is going into the white distribution amplifier. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. I've also got an old NTL phone socket so. Got my virgin media self install kit but I don't have a virgin socket. My Virgin Media App. ahhh the rubbish that is CS - you could try this. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. All the wall sockets I can see are for BT. The new cables from your Quick Start kit will be push fit. Go to solution. 168. You can possibly do this in two ways. Thanks again. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Stream from Virgin Media. Account - Cable. If you can get Quickstart, you can choose one of two delivery options. My wall socket has fallen off as it was behind my sofa does anyone know if I. Most of our customers receive their bills via E-billing. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Whichever is the most suitable. You have at least tested the ringing capacitor issue in the diagnostic process. There are two empty wall sockets but the cable doesn’t fit into either. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Threatened "Do this within 12 hours. VM BB TV Landline. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Not all properties have a socket. Virgin Media; My Virgin Media; Shop; Help;. You can also add WiFi Max to our. Broadband. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. VM will usually only supply a Quickstart to a property that had VM previously. If you have a SuperHub 3, please see the following explanations. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. 1. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Connect the Hub’s power cable with the blue tab. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. How do I book an engineer to come out - 5345632. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Your new services from Virgin Media are all set up and ready to use. 0 Kudos Reply. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). My understanding is you can only get the quick start kit if the house has had VM in the past. We would like to show you a description here but the site won’t allow us. Step 1. Browse Virgin Media Virgin Media Community. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Follow these simple installation steps for your Virgin Media home phone set up. 3. Virgin Media How to get a broadband line installed. The principle is exactly the same as every other modem. No, any cables within the house can be touched as much as the householder wants to touch them. No Virgin Media Wall socket . 5 GB port. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Step 1 - Check your connections. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I am going to send you a private message. Objects can block and slow WiFi. jpeg File size: 143. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). You'll need to check that your TV box is connected correctly. 1. A Ti-Vo was installed in one of the upstairs bedrooms. I'm a Very Insightful Person, I'm here to share knowledge. 0 Kudos. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Signals from baby monitors, fish tanks and cordless. My Virgin Media App. Can someone come and set it up? 0 Kudos Reply. You dont need a new router just for the test the Computer will connect directly. The old owners of the house had virgin media - 5381338. No internet, unfortunately. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. . No wall socket for my broadband quick set up. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Don’t plug the power cable into a plug socket yet. This includes: The Stream box. Could an engineer be arranged to install please as my account is due to go live today. on 28-10-2022 17:29. I can only find the TV socket. which will give you a general idea of VM fixtures and fittings. No virgin media wall socket. One branch goes to the modem and the other to the V6 box. Tudor. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. There should be a wall mounted box somewhere inside that has an F socket on it. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. It can take 5 to 10 minutes to restart. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Vonage 2nd line. Look for the omnibox outside and trace the cable inside. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Browse Virgin Media Virgin Media. Answered! Go to Answer. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. 8 KB Views: 54. Being connected to the internet is one of the most important modern essentials in 20. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. 3 weeks ago. I don't work for Virgin Media. 9. It has two outputs on the left of the wall box. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm here to share knowledge. Could I get someone to come - 5400021. The problem is the Hub is in my Study and the - 4964746. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. The pre-install team number is 0800 052 1734. on 30-12-2022 13:41. I'm currently renovating my living room, including the electrics. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I recently got Virgin broadband installed. The wall socket I have within my home does not appear to be working. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. You will only have been sent a. First, turn your TV box off at the wall. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. But I have actually managed to get through to the technical team over chat. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. So you can either unscrew this one & push on the connector provided in the Quick Start pack. #2. I have my original wall box still that has the CableTel logo. 3) other. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I have the most. I can’t find a wall socket anywhere that matches those indicated by virgin. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. • Check the connection is tightly connected, it will make a 'click' noise. Urgent: need WiFi ASAP! I ordered a broadband only package. Same thing happened, and on all the wall phone points. Re: Moving virgin media wall socket. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. It probably goes into another room in the house. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Image below of the Virgin Media PSU Plug that connects to the coax. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A power adaptor to plug into the Stream box and a power socket at the wall. Browse Virgin Media Virgin Media Community. Hello sophieboulter1. I have signed up as a new user for Virgin Fibre. on 03-08-2020 18:05. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. SHARE. on 08-02-2023 13:33. Reply. I don't work for Virgin Media. I found this which seems - 5282154 - 2. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. See full list on internetispinfo. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Feb 22, 2022. Sometimes there is no wall box, just a trailing cable. • Check the connection is tightly connected, it will make a 'click' noise. 0 Kudos. The cable could be hidden within, or behind, furniture. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Damaged Wall socket. Push the red label end of the white cable, into the wall socket. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Thanks again. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Check your DMs btw. Chris. I'm sorry to hear about the missing wall socket. Not had any success calling. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. You'll need to check that your TV box is connected correctly. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 22-12-2022 19:19 - edited 22-12-2022 19:20. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Some properties do not have a wall socket, only a cable. 1. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Virgin Media service comes through this cable. Sorry to see that you have been having issues with connecting your equipment. Forum; Apps. You need a small spanner to remove this, then push the provided connector over the exposed end. 1 Mar 2016. We would like to show you a description here but the site won’t allow us. It is likely you will be waiting a few days. on 23-12-2022 10:31. SHARE. You should see a welcome screen, then the Virgin Media start up screen. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. I have received my quick start-up kit. Hi there , welcome to our forum and thanks for your post. on 15-02-2022 10:03. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Then, now, I feel sad my broadband not working yet because of that. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is likely you will be waiting a few days. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Step 3 - Label the box – a letter came with the. We have a virgin media wall. . And on the back of the box. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). ; If the TV box is connected to the Hub, make sure the. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Your "loss of signal" point is a good one. . Virgin Media; My Virgin Media; Shop; Help;. Hi @bingoman000. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. 19K; 36; 98; Sofia_B. I have also checked outside and there is no box either on my property or on my boundary wall. You need to go outside and locate the brown or grey omnibox on the wall. If you are trying to do something else, please explain more. The closest I could find was this, which. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Or if the other end of the white cable is in a more useful. Or either the landlord or aerial installer are pulling a fast one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Verify that the white cable is securely connected to the Virgin Media wall socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I don't longer work there. on 04-02-2023 11:17. We have the quickstart pack but sadly cannot get broadband set up and working. We would like to show you a description here but the site won’t allow us. The Virgin wall sockets just have one connector at the bottom. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Options. First picture is telephone socket which is now not used. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. . Networking and WiFi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get virgin engineer to move the wall socket. The first thing is to start making alternative arrangements for your internet connectivity. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. This is a socket in the wall, will the engineer still be required to. Pop the power cable into a nearby plug socket, and turn it on. The other is marked TV, & this is used for TV & Broadband. Switched On. 9. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. My Virgin Wall socket not same as installation guide that one. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Plugging your virgin media router into an extension lead is fine. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. nor can I find a external brown box. I cannot find a Virgin wall socket within my flat.